Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  • To be eligible for any return, replacement, or refund, customers must record a clear video while opening the package.

  • The video should start before opening the package (showing the unopened parcel with the shipping label visible) and continue until the item is fully unboxed and checked

To start a return, you can contact us at info@innorelighting.com. Please note that returns will need to be sent to the following address: 101,102, Plot 19, Empire Square Building, 440022 Nagpur MH, India, this will be booked by our team.


You can always contact us for any return question at info@innorelighting.com

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards unless the are damaged.

Refunds
Refund or exchange will be for damaged and non Sales items . You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@innorelighting.com.

Return Process

  1. Contact us with your order number, unboxing video, and images of the issue.

  2. Our team will verify the details and respond within 2–3 working days.

  3. Approved returns will receive instructions for replacement or refund.

Important Note

Failure to provide an unboxing video will make the return or replacement ineligible, regardless of the issue claimed.