At Innore Lighting Ltd. Ltd. we are committed to providing a seamless and reliable shipping and delivery experience for our customers. Please take a moment to review our shipping and delivery policy outlined below:
Shipping Methods: We offer various shipping methods to accommodate your needs. The available options and associated costs will be presented to you during the checkout process. Our shipping methods may include standard shipping, express shipping, and international shipping.
Order Processing Time: Once your order is placed, our team will carefully review and process it. Most orders are processed within 1-2 business days. Please note that processing times may vary during peak seasons or promotional periods. We strive to expedite this process to get your order ready for shipment as quickly as possible.
Shipment Tracking: Once your order is shipped, you will receive a confirmation email containing tracking information. This allows you to track the progress of your shipment and estimate its arrival date. You can also log in to your account on our website to view the tracking details.
Estimated Delivery Time: The estimated delivery time will depend on your shipping method and the destination of your order. Standard shipping within [your country/region] typically takes 3-7 business days. Express shipping usually delivers within 1-3 business days. International shipping times may vary depending on the destination and customs clearance processes.
Shipping Costs: Shipping costs are calculated based on the weight, dimensions, destination, and shipping method chosen for your order. The applicable shipping charges will be displayed during the checkout process, allowing you to review and confirm before finalizing your purchase.
International Shipping: We offer international shipping to select countries. Please note that additional customs duties, taxes, or fees may apply upon delivery, which are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential charges.
Delivery Address: Please ensure that you provide an accurate and complete delivery address during the checkout process. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.
Delivery Issues: In the rare event of delivery issues, such as lost or damaged packages, please contact our customer support team immediately. We will investigate the matter and work towards a resolution, which may include arranging a replacement or issuing a refund as appropriate.
Change or Cancellation of Orders: If you need to make any changes or cancel your order after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes or cancellations may not be possible once the order has been processed or shipped.
If you have any further questions or concerns regarding our shipping and delivery policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure that you have a positive shopping experience with us.