At Innore Lighting Pvt. Ltd. we are committed to providing our customers with high-quality lampshades that meet their expectations. Our product policy outlines important information regarding the purchase, use, and returns of our lampshades. Please read this policy carefully before making a purchase.
We take pride in the craftsmanship and quality of our lampshades. Each lampshade is carefully designed and manufactured using premium materials to ensure durability and aesthetic appeal. We strive to deliver products that meet the highest standards of excellence.
We make every effort to accurately describe our lampshades and provide clear images on our website. However, please note that slight variations in colour, texture, and dimensions may occur due to the inherent nature of materials and the display settings of electronic devices.
To prolong the lifespan of your lampshade and ensure its optimal performance, we recommend following the care instructions provided with the product. It is important to handle the lampshade with care, avoid exposure to excessive heat or moisture, and clean it using appropriate methods and products.
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your lampshade, please contact our customer service within 7 days of receiving the product to initiate a return or exchange.
Once your return is approved, you may choose to receive a refund, exchange the lampshade for another product of equal value, or receive store credit. Refunds will be issued using the original payment method, and exchanges or store credits will be processed promptly.
In the unlikely event that you receive a defective or damaged lampshade, please notify us immediately. We will arrange for a replacement or refund, depending on the circumstances. We may require photographic evidence or return of the defective or damaged item.
Please note that this product policy is subject to change without prior notice. We encourage you to review the policy periodically for any updates.
If you have any questions or need further assistance regarding our product policy, please contact our customer service team. We are here to help and ensure your satisfaction.
Thank you for choosing Innore Lighting Pvt. Ltd. We appreciate your business!