Return Policy

At Innore Lighting Pvt. Ltd. we are committed to providing our customers with high-quality lampshades that meet their expectations. Our product policy outlines important information regarding the purchase, use, and returns of our lampshades. Please read this policy carefully before making a purchase.

Product Quality and Materials

We take pride in the craftsmanship and quality of our lampshades. Each lampshade is carefully designed and manufactured using premium materials to ensure durability and aesthetic appeal. We strive to deliver products that meet the highest standards of excellence.

Product Descriptions and Images

We make every effort to accurately describe our lampshades and provide clear images on our website. However, please note that slight variations in colour, texture, and dimensions may occur due to the inherent nature of materials and the display settings of electronic devices.

Product Care and Usage

To prolong the lifespan of your lampshade and ensure its optimal performance, we recommend following the care instructions provided with the product. It is important to handle the lampshade with care, avoid exposure to excessive heat or moisture, and clean it using appropriate methods and products.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your lampshade, please contact our customer service within 7 days of receiving the product to initiate a return or exchange. 

Please note the following guidelines:

  • The lampshade must be in its original condition, unused, and in its original packaging.
  • Proof of purchase, such as the order number or receipt, will be required.
  • Custom-made or personalized lampshades may not be eligible for return or exchange unless they are defective or damaged.
  • Returns or exchanges may be subject to a restocking fee or shipping charges, which will be communicated to you during the return process.
  • We reserve the right to inspect the returned lampshade to assess its condition before approving a refund or exchange.

Once your return is approved, you may choose to receive a refund, exchange the lampshade for another product of equal value, or receive store credit. Refunds will be issued using the original payment method, and exchanges or store credits will be processed promptly.

Defective or Damaged Products

In the unlikely event that you receive a defective or damaged lampshade, please notify us immediately. We will arrange for a replacement or refund, depending on the circumstances. We may require photographic evidence or return of the defective or damaged item.

Please note that this product policy is subject to change without prior notice. We encourage you to review the policy periodically for any updates.

If you have any questions or need further assistance regarding our product policy, please contact our customer service team. We are here to help and ensure your satisfaction.

Thank you for choosing Innore Lighting Pvt. Ltd. We appreciate your business!